Hair Mist Fluffy Secrets

A scented hair mist with a light, cotton-soft fragrance that gives hair a gentle and distinctive scent.

We offer reliable delivery services to bring your order to your door or to your recipient. Delivery options, fees, and time slots may vary by location.

Delivery areas

We deliver to addresses within our service areas shown at checkout. If your location is outside our coverage zone, you will be notified before completing payment.

Delivery times & slots

Choose your preferred delivery date and time slot during checkout. Same-day delivery may be available for orders placed before the daily cut-off time. Express and scheduled delivery options are shown based on your address.

Delivery fees

Delivery charges are calculated at checkout based on distance, order value, and selected service level. Free delivery may apply when you meet the minimum order threshold displayed on our website.

Order tracking

Once your order is dispatched, you will receive email and/or SMS updates with tracking information where available. You can also view order status in your account.

Failed or missed delivery

If delivery cannot be completed due to an incorrect address, recipient unavailability, or access restrictions, we may attempt redelivery or contact you to reschedule. Additional fees may apply for repeated delivery attempts.

Gift delivery & surprises

When sending a gift, ensure the recipient address and phone number are accurate. You may add a gift message at checkout. For surprise deliveries, our courier may contact the recipient to confirm availability.

We stand behind the quality of our products. This warranty policy explains what is covered, what is excluded, and how to request support if you receive a defective or damaged item.

Warranty coverage

Eligible products are covered against manufacturing defects for the period stated on the product page or order confirmation. Warranty coverage applies from the date of delivery.

What is covered

• Manufacturing or material defects
• Items damaged in transit when reported within the required timeframe
• Products that do not match the description on our website

What is not covered

• Normal wear and tear or misuse
• Damage caused after delivery (accidents, improper storage, etc.)
• Perishable goods past their freshness guarantee window
• Items altered or repaired by a third party

How to make a warranty claim

Contact customer support with your order number, photos of the issue, and a brief description. Our team will review your claim and respond with repair, replacement, or refund options where applicable.

Warranty duration

Unless otherwise stated, non-perishable products carry a limited warranty of 30 days from delivery. Fresh or perishable products must be reported within 24 hours of receipt.